DRIVONA / SUPPORT
Find concise checks for power, pairing, connection, alerts and display data. Always park safely before operating the phone, app or device.
START HERE / YOUR DEVICE
Choose your model before following an installation or troubleshooting guide. S1 uses light and sound; S2 adds a colour display.
Devices and dashboard mounts · native model rendering. Not an installation guide.
01 / QUICK ROUTES
Focused checks for the most common setup and driving-data questions.
Charging, switch-on and persistent low-battery alerts.
Pairing, permissions, background operation and reconnection.
Sound, LEDs, map data, speed-limit and location behaviour.
Connect it to a 5 V DC, 1 A supply and charge for at least 30 minutes, then try again. Check the power supply and USB-C cable. If the low-battery warning continues after charging, stop using the device and contact support.
Make sure the device is on and close to the phone. Enable Bluetooth, location and nearby-device permissions. Add the device from within the Drivona app rather than pairing only in the phone’s Bluetooth settings.
Allow the app to run in the background, disable battery optimisation for the app, and check data and location connectivity. If necessary, remove the device in the app and add it again.
Check that the relevant alert is enabled, device alerts are allowed, the device volume is not too low, and the device is connected to the app.
Alerts depend on phone location, connectivity, maps and third-party databases and may be delayed or incomplete. Follow roadside signs and actual conditions. Use report buttons only when safe.
Make sure the device is connected to the app, the phone has location and data connectivity, background location is allowed, and the relevant map or alert feature is enabled.
CONTACT / SUPPORT
Contact the retailer or local distributor, use Contact Support in the Drivona app, or email Kontakt@techvsystems.de.
Email supportDRIVONA / OWNER’S GUIDES
