Start with the simple checks.

01 / POWER

Device does not power on.

1. 01

   Inspect

   Check the device, cable, connector and approved power source for visible damage.

2. 02

   Reconnect

   Seat each connection firmly and try a known-working approved power source.

3. 03

   Allow charging

   Leave the device connected for the minimum period specified in the final manual.

4. 04

   Stop if unsafe

   Disconnect immediately if there is unusual heat, smell, swelling or damage; contact support.

02 / PAIRING

Phone cannot find the device.

1. 01

   Park safely

   Do not troubleshoot while driving.

2. 02

   Check permissions

   Confirm Bluetooth and the permissions required by the Drivona app are enabled.

3. 03

   Move closer

   Keep phone and device nearby and remove old duplicate pairings if instructed.

4. 04

   Restart carefully

   Restart the app and device using only the final approved procedure.

03 / ALERTS

Alerts are missing or delayed.

1. 01

   Check connection

   Confirm the device shows connected in the app.

2. 02

   Check location

   Verify location accuracy and the required background access.

3. 03

   Check data

   Confirm mobile data and any region-specific service are available.

4. 04

   Review settings

   Confirm the relevant alert categories and volume are enabled while parked.

SUPPORT

Still not resolved?

Send the support team a clear summary from a safely parked location.

Contact support ↗